Guarantee obligations are granted
- For all goods subject to manufacturer’s warranty terms specified in detail In the description of the product, repairs are made free of charge in the event of a defective product in the warranty period.
- Printeka’s guarantee obligations for laser print cartridges are valid only if they exist No special guarantee sticker is damaged. · In the event that the cartridge sold by UAB Printeka can not guarantee the quality of the work of the unit, the company “Printeka UAB” undertakes to replace the defective cartridge with a new one without additional charge. · Printeka UAB warranty does not apply to those cartridges that were not used for their intended purpose.
You can apply for after-sales service in one of the following ways:
- Inform UAB Printeka by phone: 8-5 270 0005; Mob Tel. 8-691-80000;
- To arrive at the company Printeka UAB – Savanorių pr.56, Vilnius.
- Write an email to firstname.lastname@example.org and indicate a problem that has arisen
1.0 Return of quality goods based on:
Rules for repayment and exchange of goods, approved in 2001 June 29 Minister of Economy Order No 217 (Updated March 15, 2012) and the Minister of Economy of 2001 August 17 Order No 258 (Updated December 23, 2011)
- (Updated on December 23, 2011), approved by “Sales of goods and services, when the contracts made using communication tools, rules “.
In the event that the Buyer concludes a sales contract (hereinafter the Agreement) using only the connection and therefore can not be used by the law before entering into a sales contract the other is to examine the goods and assess the nature of the services provided, he has the right to refuse the purchase-sale within 7 (seven) business days after the delivery of the goods to the Seller the day If the Buyer has purchased several goods with one Contract, he has the right to completely abandon all one
Goods purchased by contract or only some of the goods purchased by one Contract. Specified for 7 (seven) days the time limit for submitting an application starts to run from the date of transfer of the product (s) to the Buyer or his authorized representative for the day and is not renewed or related to the transfer or return of goods Seller or other person due to reasons beyond the control of the Seller. Purchased high quality goodscan be returned within 7 days if:
- When returning the goods, a document of its purchase, a guarantee voucher (if issued) is provided.
Return of goods upon purchase of goods of inadequate quality and in other cases, according to the 2001 June 29 Order of the Minister of Economy of the Republic of Lithuania No. 217 (Updated March 15, 2012) “For the approval of rules for the return and exchange of items “.
In the event that the reason for the return of the goods is the inappropriate purchase of a quality item, we We are obliged to change the product of inappropriate quality or to return it at its own expense the money paid for the item when the service confirms that the good is of poor quality due to the manufacturer fault, that is, unauthorized damage caused by the purchaser, damage, unaltered details, serial number of purchased and returned goods, etc.
The costs of returning good quality goods and replacing quality goods are covered by UAB Printeka
Upon receipt of a defective item, the buyer within 14 (fourteen) days after delivery or receipt quality goods, but to return it, you must notify about this in one of the following ways: · Send a message to email@example.com, indicating: the buyer’s name, surname, contact data and a detailed description of the detected defects. ·
- A simple letter (Savanorių pr.56 LT-03135 Vilnius), which would include: the name of the buyer, contact details and a detailed description of the defects found.
- To inform UAB “Printeka” by phone: 8-5270 0005; Mob Tel. 8-691-80000
- To arrive at the company Printeka UAB – Savanorių pr.56, Vilnius
- Order of goods, the moment of creation of legal relations of purchase-sale
3.1. Buyer can order the goods at vivatoner.lt by choosing one of the following:
3.1.1. Online registration at vivatoner.lt (by entering your registration name and password);
3.1.2. online without registering vivatoner.lt;
3.1.4. goods withdrawal centers.
3.2. Buyer, when ordering goods in one of the ways indicated in Paragraphs 3.1.1 to 3.1.2 of the Rules,
provided for the proper fulfillment of the order of the goods.
3.3. The ordering of the goods by e-mail or in the Goods Reception Centers is subject to the Buyers
3.4. When the Buyer chooses to buy a good or a service and has formed a basket of goods, he carries out all
The ordering steps, the last of which is the choice and confirmation of the payment method, is considered to be between
The seller-buyer has a legal relationship of purchase-sale and concluded a purchase-sale agreement
3.5. Each Purchase Order is stored in the Vivatoner.lt database.
- Buyer’s rights
4.1. The buyer has the right to purchase goods and order services at vivatoner.lt in accordance with these Rules.
4.2. The Buyer has the right to refuse to order these Rules in accordance with the established procedure.
4.3. The buyer has the right to withdraw from the contract in accordance with the procedure established by these Rules.
4.4. The Buyer has the right to change or return the purchased goods in accordance with the Rules.
- Buyer’s obligations
5.1. Buyer, using vivatoner.lt, must fulfill his obligations, comply with these Rules,
5.2. The buyer must pay for the ordered goods or services and accept them in accordance with these Rules
the order After choosing to pick up the Goods at the Goods Recall Center, the Buyer must pick them up in the selected one
In the Goods Recall Center within the terms specified in the Rules.
- Seller’s rights
6.1. Seller has the right to modify, suspend or terminate certain or some of the functions of vivatoner.lt,
as well as modifying the layout of vivatoners.
6.2. The vendor has the right to suspend or terminate vivatoner.lt activities. In this case, everyone accepts and
confirmed Customer orders are completed and new orders are not accepted.
6.3. Seller has the right to change the scope or manner of provision of services provided by vivatoner.lt,
to discontinue the provision of services or parts thereof, to tax the services or part of the services.
6.4. If the Buyer is trying to harm vivatoner.lt for stability, security or non-performance
the Seller is entitled immediately or without notice to restrict or suspend the Buyer
access to vivatoner.lt or, in exceptional cases, cancel Customer’s Account.
6.5. The Seller has the right without prior notice to the Buyer to cancel his order if the Buyer does not pay
for goods within 2 (two) business days.
- Seller’s obligations
7.1. The Seller undertakes to comply with these Rules and the other vivatoner.lt documents under the terms and conditions
to provide the buyer with the opportunity to use the services provided by vivatoner.lt.
7.2. The vendor undertakes to clearly and comprehensibly provide Vivatoner with the information provided to the Buyer
Article 6.2287 of the Civil Code of the Republic of Lithuania.
7.3. The Seller undertakes to respect the Buyer’s privacy. The Customer’s Personal Data to process only the Rules,
7.4. Under the terms of the Terms, the Seller undertakes to provide the Buyer ordered and accepted by the Buyer
7.5. If the Seller can not deliver the goods ordered to the Buyer due to important circumstances, he undertakes
to offer the Buyer a similar or as much as possible a product comparable to its characteristics. Buyer refused
To accept a product that was offered as analogous or similar, the Seller undertakes to return to the Buyer
paid within 14 (fourteen) business days, if prepayment has been made, and in all
cases cancel the order.
7.6. A seller, disagreeing with the requirements of the Buyer, must, not later than within 10 (ten)
calendar days from the date of receipt of the application by the Buyer, if the Republic of Lithuania and Europe
Union law does not provide otherwise, provide the consumer with a detailed reasoned written response.
Deeds to Seller
- Delivery of goods
8.1. When ordering goods, the Buyer can choose one of the ways of presenting the goods.
8.2. If the Buyer chooses a delivery service at the time of booking:
8.2.1. The buyer undertakes to indicate the exact place of delivery of the goods.
8.2.2. The buyer undertakes to accept the goods himself. It is necessary to present a valid person when accepting the goods
Identity document (Identity card, passport or new model driver
certificate). If the Buyer can not accept the goods himself, and the goods are delivered to the address indicated by the Buyer,
The Buyer is not entitled to convey to the Seller any claims regarding the delivery of goods to an unsuitable person.
8.2.3. Goods are delivered by the Seller or his authorized representative.
8.2.4. The delivery of goods to the home service fee does not include the delivery of ordered goods – this service
the buyer may order extra.
8.3. If the Buyer chooses to pick up the goods at one of the Lithuanian post offices at the time of booking:
8.3.1. The buyer can pick up goods at one of the Lithuanian post offices.
8.3.2. Ordered goods must be withdrawn no later than within 3 (three) business days after the Seller
informed the Buyer by e-mail or by SMS that goods can be withdrawn.
8.3.3. Goods can be collected not only at the order specified by the recipient but also at the time of placing the order
indicated by another person. When picking up the goods, it is necessary to carry with itself the Lithuanian Post employee
a valid identity document (Identity Card, Passport or new Sample
8.3.4. The following services are not available for picking up goods at the Lithuanian Post offices:
18.104.22.168. If the total quantity of goods ordered is greater than 20 (twenty) kg.
22.214.171.124. If the total size of the ordered goods does not allow the implementation of this service.
126.96.36.199. If the ordering of the item for information on delivery methods does not indicate that such a service
8.4. The buyer can take the goods free of charge at one of the Recovery Centers. If Buyer
At the time of booking, it chooses the following:
8.4.1. Ordered goods must be withdrawn no later than within 3 (three) business days after the Seller
informed the Buyer by e-mail that goods can be withdrawn.
8.4.2. Goods may be withdrawn only by the person who ordered the order or the person specified in the order submission
years. When picking up the goods, it is necessary to have a valid person with the seller’s employee
Identity document (Identity card, passport or new model driver
8.5. If the Buyer chooses to deliver the Goods at the time of placing the order to the DPD home office or to the LP
EXPRESS Self-service Terminal:
8.5.1. In the DPD’s self-service terminals or in the LP EXPRESS self-service terminals,
weighing less than 30 kg. Heavy goods up to 30 kg in self-service and self-service parcels
terminals are not delivered.
8.5.2. Shipped from the DPD Self-Port is to be withdrawn within 7 (seven) calendar days after the
The Seller informed the Buyer by e-mail that the item can be withdrawn. Shipped from LP EXPRESS
the consignment terminal must be withdrawn within 3 (three) calendar days after the Seller
informed the Buyer by e-mail that the item can be withdrawn
8.6. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These
the terms are preliminary and also do not apply in cases where the Seller’s warehouse does not have the required goods, and
The buyer is informed about the lack of goods ordered by him. Confirming these Buyer’s Terms
agrees that, in exceptional cases, the delivery of the goods may delay due to unforeseen circumstances, from the Seller
independent circumstances. In such case, the Seller undertakes to contact the Buyer immediately and
to harmonize delivery terms and other terms. If the Seller does not deliver the goods through the additional
term, the Buyer may exercise the right to withdraw from the contract for the purchase of goods or services.
8.7. The seller is released from liability for violation of the terms of delivery if the goods are
The Buyer is not presented or presented in a timely manner due to the fault of third parties or from the Buyer
8.8. The Buyer must, together with the Seller or his authorized representative, verify the delivery of the Goods to the Buyer
the state of the consignment and the item (s) and the signature of the transfer of the consignment – the acceptance document. Signing up by the buyer
the transfer of the consignment – in the acceptance document, the goods are considered to be in good condition,
infringements the basis of which is attributable not to the factory brokers and to the goods (s)
the set of mismatches (which can be determined during the external inspection of the goods) is not available.
Having noticed that the packaging of the presented item is damaged (wrinkled, wet or otherwise externally damaged),
the product (s) is damaged and / or the item (s) are inadequate, the buyer must
to indicate the transfer of the goods – in the acceptance document and in the presence of the Dealer or his representative
Free-form batch and / or Product (s) Violation / Non-Compliance Act. The buyer has failed to do this
The seller is exempted from liability for the violation of the goods when such violations occur
the basis is not a factory defect and because of the discrepancy between the goods only if these
discrepancies can be identified during the external inspection of the goods.
8.9. The risk of accidental loss of or damage to goods passes to the Buyer from the moment the goods are transferred
For the buyer.
8.10 If, in accordance with clause 8.2 – 8.5 of the Rules, the Buyer does not withdraw the goods within the specified time period or theirs
the Supplier fails to deliver to the Buyer and the Buyer has paid for the goods and their delivery, the representatives contact the
The buyer for the time and / or method of delivery of another item. If the Buyer still does not remove the goods or fails
they are delivered, such goods are returned to the Seller, the order is canceled, and the Buyer is returned for the goods
paid, after deduction of bank charges applied to Seller for correspondent bank orders, goods
the delivery fee, if applicable, and the administrative fee.
8.11. If, in accordance with clause 8.2 – 8.5 of the Rules, the Buyer does not withdraw the goods within the specified time period or theirs
fails to deliver to the Buyer and the Buyer has not paid for the goods, such goods are returned
Seller, and the order is canceled.